Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. . Please visit the Account Overview page. Once the group returns, the adults will swap places with each other. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. If this occurs, please return any forfeited comp admissions/meal vouchers. Along with ample disability parking, Dollywood Theme Park also provides accessible trams for those using wheelchairs during their visit. Groups refunds will be given in the same manner that payment was made. We hope it doesn't happen, but prepare just in case your little one gets separated from you. There were also multiple markings on the floor regarding safe distances. International Returns. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. During the colder months, closures are based on temperature. Please call 865-428-9553 or see our Auditions page for more information. Dollywood has always been proud to assist our military families. After linking, purchasing or renewing your Pass from within your online account is simple! Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Dollywood's Splash CountryAn ATM is located at the front entrance of Riverside Trading Post. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Your email address will be validated and you will be asked for additional information to continue with your purchasing. All linked passes in your account will be evaluated for renewal. You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. The 9 to 5 singer made headlines during the pandemic after she gave a sizable donation to help fund the development of the Moderna vaccine. Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. All payments must be made in full. Guests must only use designated entrances and exits and only during operating hours of the Property. From there you can click/tap "View" for your digital ticket pass. Once the group returns, the adults will swap places with each other. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Crime. If it has been 4 or more years, you must purchase a new season pass. while the rest of the group rides the attraction. You should obtain an up-to-the-minute weather report prior to your visit. (except for special events as designated by the Property). Published on March 15, 2021. Resort Guests can park for FREE at DreamMore Resort and take a shuttle to both parks. There was less than thaton the day we went. Park Hours Sign In | Register Search. Dollywood is NOT. Re: Dollywood refunds. To purchase a new pass or a pass that is exclusively offered to a select group, please visit theSeason Pass pageand make your selections. Passholders are required to have a My Dollywood Account when renewing online. *Please note: Doggywood can only accommodate dogs. So, it might be a good idea for Dollywood to consider updating their policy to do the same. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. Dollywood offers more than 50 rides and attractions while Dollywood's Splash Country has more than 35 slides in 16 attractions. Then on that next page scroll down to retrieve your digital tickets. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Operating hours for the entire season are published as soon as they become available, but are always subject to change. Enter the park through designated entrances during operating hours only. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. Depending on the time of year, some days at Dollywood can be less crowded than others. Subscribe to our newsletter, special offers and promotional emails. Guests at the Properties or any Herschend Activity must comply with all posted signs and all instructions from Herschend personnel whether related to Property operations, rules, procedures, health and safety requirements, or otherwise. . We value your safety. There are certain items that must be returned . Capture memories throughout the year with a Season Photo Pass valid for Dollyood and Dollywood's Splash Country. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. *A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Check the Status of Your Refund. 28 August 2020. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. . The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. Rain checks MUST be obtained before leaving the park. To link a pass: Select the "+Add Pass" option. Dollywood Reservations during COVID. But that ended after just a few months in March 2020 and now the company's default COVID refund policy is whatever terms you book under. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. Call center hours are 9-5 Monday . The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Our operating days and hours vary; please check our Calendar. If you continue to have issues, let us know and we'll investigate for you. With a My Dollywood Account, you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets and exclusive discounts. Nobel Peace Prize winner sentenced to 10 years in prison by Belarusian court, Whats the newest city in the US? Airlines currently offering travel flexibility Tattoos with objectionable graphics and/or messaging are not permitted. On Feb. 26, StubHub's general counsel was hailing the company's . The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. . As unprecedented protests against China's zero-COVID policies escalated in November, Li Qiang, the man recently elevated to No.2 on the ruling Communist Party's Politburo Standing Committee, seized the moment. The University has been open throughout the pandemic, even while much of the work has been done remotely. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. Upon such revocation or confiscation, the applicable Ticket holder present on any of the Properties or participating in any Herschend Activities (each a Guest) and all members of their party shall have no right to remain in, on, or about the Property. Masks will still be required in indoor areas. Dollywood Gold Season Pass: starts at $204, which is $30 . Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Please stop by Guest Services to pick up your raincheck before you leave the park. My biggest issue was just the waiting in line. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Please ask any host for assistance. This transaction must be made on the day of your visit before leaving the Park. We appreciate all of our passholders and have made the renewal process super easy! Guest should call 1-800-DOLLYWOOD to discuss specific options. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Footwear without heel straps is not permitted on Barnstormer, Sky Rider, Waltzing Swinger, and Wild Eagle. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. TimeSaver Passes allow you expedited access to lines at select* rides. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. Specialties: Dollywood is a 150-acre theme park with more than 40 unique rides and attractions, distinguished food, Smoky Mountain craft demonstrations and award-winning entertainment with more performances than any other theme park in America. The majority of other major parks reopening thus far have opted for a mandatory mask-wearing policy on the rides. We love theme parks and have been to a couple that are doing the precautions for Covid correctly. We know that one of the most important aspects of planning a trip to Dollywood is knowing park operating hours and show schedules during your visit. Guests must use designated walkways throughout the Properties. Good Question . We strongly recommend this option to expedite your group's entry into the park. We will contact you through email with return options if your item is recovered. Please call us at (888) 428-6789 for more information. You will be sent through a page where you simply tell us how many passes of each type you would like. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. Discounts are available when purchasing multiple daily refill mugs. How they handled so many visitors Everyone so friendly.Loving want they do.We enjoy the many shows.They have chosen the right preformers. The fee is $18 for a single; $20 for a double. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . I am sorely disappointed in Dollywood and their staff. Review tags are currently only available for English language reviews. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. Then, identify any shows that you wish to see, locate the appropriate theater, and plan your day accordingly. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . If you have had a season pass within the previous 3 years, you are eligible to renew that season pass but may not qualify for renewal pricing. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! We visited during the fall harvest. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Herschend assumes no responsibility for accident or loss to any person in connection with the condition or use of a Property and attractions or their entrance into or departure from a Property. Parents should contact the first available host for assistance if a child is lost. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Proper attire is required at the Properties at all times. Guests must move about the Property in an orderly manner, remain attentive to their surroundings, and walk rather than run. Check refunds may take up to 15 business days. This length of time in line with no one being reminded to wear a mask was not acceptable. DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Enhance your visit! 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. There is a policy in place requiring people to wear masks. We are unable to make exceptions. Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. I never realized: Airbnb hosts warn of scam taking advantage of Do Not Sell or Share My Personal Information. Changes to reservations that involve a reserved group meal, Dolly Parton's Stampede and/or Pirates Voyage must be made at least 2 weeks prior to your scheduled visit date. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Dollywood has partnered with Student Life to offer a special price on Dollywood tickets for students, staff, faculty, and their families. Please keep your parking lot receipt to re-enter the toll booths. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. Financial Assistance for Food, Housing, and Bills. Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) All tax rates are subject to change without notice. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Unescorted children will not be admitted to Dollywood. I will say the tram team was very good about enforcing the policy. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. If youre visiting us with children shorter than 48 inches in height (or youre just not sure), visit Dollywoods Centralized Measuring station located on Showstreet between Rental Services and the Ride Accessibility Center. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. VisitDollywood's page,Dollywood's Splash Country pageorDollywood's Destination Map. Rain checks will be valid for one-day admission on any operating day in the current operating season. For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. Please note that changes may occur at any time, based on available public health information. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. And this Intercontinental - where Decman booked - two days prior. Be sure to check the schedule prior to your visit for the most recent updates. Glass containers (other than baby food containers). While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. These lockers are a one-time fee of $10 for the day. RV parking lot is not available for overnight parking or camping. Tickets must be upgraded on the day of your group's visit only. and last updated 3:27 PM, Jul 14, 2020. Payment must be made with an organizational check or credit card. You can apply your paid one-day admission toward the price of a season pass. Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. Coronavirus. Do not cross any fences, chains, landscape areas or other barriers. Dollywood has temporarily laid off 630 workers during the COVID-19 pandemic. To prevent your device from making unintended 911 calls, please turn it off or enable airplane mode. Our family went to Dollywood the first weekend in October for their Harvest festival. If you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. Yes, sometimes you go to try out a bucket list of rides. Since we had to add these entitlements to your account after your purchase, we are unable to add them to the Entitlements section within your account. Contact your local chapter to determine if tickets are available. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Dollywood is committed to providing a safe and enjoyable environment for our guests. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth.
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